Privacy Policy

Whale Tails Boutique Hotel, based at on the Road to Knippenga , Oranjestad, St. Eustatius, is responsible for the processing of personal data as set out in this privacy statement.

Contact details

Whale Tails Boutique Hotel on the Road to Knippenga Oranjestad, St. Eustatius T +599 319 4357 info@whalestailsclub.com https://www.whaletailsclub.com

Personal data we process

Whale Tails Boutique Hotel processes your personal data as you are using our services and/or you have provided this information to us yourself. Below you will find an overview of the personal data we process, depending on the action you take:

Contact	Book now
First & last name	Check-in date
E-mail	Check-out date
Phone number	Travel company
I want to know more about	Select your stay: suites, rooms, the villas
Message	First name
	Last name
	E-mail address
	Street address
	ZIP code
	Country
	Phone number
	Emergency number
	Reserve one or more of our facilities for the stay
	Questions

 

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are younger than 16 years of age unless they have permission from parents or guardian. We are, however, unable to check whether a visitor is older than 16. We therefore recommend that parents are involved in their children’s online activities and so prevent data about their children being collected without parental consent If you are convinced that we have collected personal data about a minor without this permission, please contact us via info@whalestailsclub.com and we will remove this information.

The purpose for and the basis on which we process personal data

Whale Tails Boutique Hotel processes your personal data for the following purposes on the basis of the ‘consent’ principle:

• To be able to call or e-mail you if you have completed the contact form.
• To send the newsletters and mailing you have signed up for.

Automated decision-making

Whale Tails Boutique Hotel does not take decisions on the basis of automated processing (algorithms) that may have negative consequences for you. This refers to decisions that are taken by computer programs or systems without any human intervention (an employee ofWhale Tails Boutique Hotel,for example).)

How long do we retain personal data?

Whale Tails Boutique Hotel retains your personal data for no longer than is strictly necessary to realise the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

• When you contact us via our contact form, we need to be able to contact you. We keep this data for as long as necessary, depending on the purpose of the contact request, a maximum of 2 years.
• If you have registered for the newsletter or have given permission to receive personalized messages, we will retain this permission for 5 years. Even if you decide at some point that you no longer wish to receive the newsletter, we will retain the withdrawal of your request. We only use your data anonymously for internal reporting.
• We store the data that we collect through Cookies (such as Google Analytics) for 26 months. With this data, we can optimize your experience on our website and keep track of your preferences.

Sharing personal data with third parties

Whale Tails Boutique Hotel does not sell your data to third parties and only provides this if this is necessary for the performance of our agreement with you or in order to be able to comply with a statutory obligation. We enter into a processor’s agreement with companies that process your data on our instruction in order to guarantee the same level of security and confidentiality of your data. Whale Tails Boutique Hotel remains responsible for this processing.

Cookies or comparable techniques we use

A cookie is a small text file that is stored during the first visit to this website in the browser of your computer, tablet or smartphone. Whale Tails Boutique Hotel uses functional, analytical, preference and tracking cookies. These cookies do not impact on your privacy. Functional cookies are required to have (parts) of the website function properly. Analytical cookies are used to get an idea of the use of the website so that we can improve it where necessary and make it fit your requirements better. We use Google Analytics for this purpose. Google records how you use the website and prepares reports about website activities. Google may provide this information to third parties if Google is under a legal duty to do so or if these third parties process information on behalf of Google. Google will not combine your IP address with other details in Google’s possession. By using our website, you give permission for the processing of the information by Google Analytics. The data in Google Analytics are retained for 26 months. Preference cookies help to remember your preferences (such as preferred language). Via the settings of your internet browser you can remove cookies (including having this done automatically) or setting it so that you do not accept cookies from any website. Tracking cookies are used to match our ads to your interests. This tracking data comes from, among other things, a Facebook pixel or other tags on our website and maps the effectiveness and conversions of our current campaigns. This is based on your visits to the website of Whale Tails Boutique Hotel

Inspecting, amending or removing data

You have the right to inspect your personal data, to correct it or to have it removed. In addition, you have the right to withdraw any permission for the data processing or to object to the processing of your personal data by Whale Tails Boutique Hotel and you have the right to data portability. This means that you can submit a request to us to send your personal date in our possession in a computer file to you or to a different organization, nominated by you. You can send a request for inspection, correction, removal, data transfer or a request to withdraw your permission or a complaint regarding the processing of your personal data to info@whalestailsclub.com. In order to be sure that the request for inspection was made by you, please send a copy of your proof of identity with the request. n this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but in any event within four weeks. Whale Tails Boutique Hotel Also you have the opportunity to file a complaint at the national supervisory authority, the Dutch Data Protection Authority. This can be done with the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Whale Tails Boutique Hotel takes the protection of your data seriously and takes all suitable measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you suspect that your data is not properly protected or there are indications of abuse, please contact us via info@whalestailsclub.com. We have taken the following measures to protect your personal data:

• Our employees’ servers and devices are equipped with up-to-date security software, such as a virus scanner and firewall.
• We only send your data via secure internet connections (SSL). You can see this in the address bar ‘https’ and the padlock.
• We conclude processing agreements with various suppliers.

Changes in the privacy and cookie policies

It is not inconceivable that our privacy and cookie policies will be expanded or changed in the near future. We therefore recommend that you read this page regularly to see whether changes have been introduced. If these changes are significant, we will ensure that they are communicated to you in a clear and distinctive manner.